Job Description
Position Title: Service Manager
Pay Grade: Salary
Work Week: Service Hours
Position Summary:
Plan, organize, direct, control and evaluate the activities of the service department at Thunder City Cycle.
Engage in and assist in the sale of retail products or services.
Position Responsibilities:
• Direct and coordinate specific activities
• Write all service orders
• Deliver unit to customer upon completion (call to notify customer unit is done, walk them
through any work completed)
• SGI – responsible for completion, submission, and record keeping of any related paper work
• Supervise staff
• Greet customers and assist them with any service needs they may have
• Maintain sales and service records
• Resolve customer complaints and problems associated with service
• Assist customers with parts department
• Participate in a high performance team environment
Skills & Abilities Required:
- communication - mechanical knowledge
- organization - customer service orientation
- basic computer knowledge
Qualifications:
- Certification in professional service advisors. Assoc.
- Minimum of 5yrs experience in the power sports industry
- Technical knowledge of the power sports industry
Working Conditions:
- noise
- odours
- minimal travel
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, required skills or related duties which may be assigned or requested.
All employees are expected to demonstrate proactive commitment to the following corporate values:
Community Involvement
Customers
Employee Development
Individual Contribution
Open Communication
Partnerships
Recognition
Respect
Safety
Health & Environment
Trust and Teamwork
Mail or drop off your resume to:
ThunderCity Cycle Ltd
1250 St. John St.
Regina, SK
S4R 1R9
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